Terms & Conditions
These Terms & Conditions govern your use of the Kruze website and services.
By booking a service with Kruze or using our website, you agree to these Terms.
These Terms are governed by the laws of England and Wales.
1. About Us
Kruze is a rubbish removal, moving, cargo, and transport services company operating across West Yorkshire and the wider United Kingdom.
2. Services
Kruze provides services including but not limited to:
- Rubbish and waste removal
- House and office clearance
- Man and van services
- Moving and relocation services
- Cargo and transport services
- Taxi and local transport services
All services are subject to availability and operational capacity.
3. Booking & Quotations
- Quotes provided by Kruze are estimates based on the information supplied by the customer.
- Final pricing may change if the actual volume, weight, access conditions, or type of waste differs from the original description.
- Bookings are confirmed only after acceptance by Kruze.
- Customers must provide accurate information when requesting a quote or booking.
4. Payments
- Payment must be made in full upon completion of the service unless otherwise agreed in writing.
- We accept cash, bank transfer, and approved digital payment methods.
- Failure to make payment may result in additional recovery costs or legal action.
- Card payments are processed securely through third-party providers.
5. Cancellations & Rescheduling
- Customers may cancel or reschedule a booking by contacting Kruze directly.
- We reserve the right to charge a cancellation fee for short-notice cancellations or missed appointments.
- Kruze may reschedule bookings due to weather, traffic, operational issues, or circumstances beyond our control.
6. Customer Responsibilities
- Customers must ensure safe and reasonable access to the collection or delivery location.
- Customers are responsible for ensuring items are legally owned and permitted for transport or disposal.
- Hazardous, illegal, or prohibited materials must not be included unless explicitly agreed in advance.
- Customers must inform us of any heavy, dangerous, or unusual items before the booking.
7. Prohibited Items
Kruze reserves the right to refuse collection, transport, or disposal of:
- Hazardous chemicals
- Explosives or flammable substances
- Medical or biological waste
- Illegal goods or substances
- Items prohibited under UK law
8. Waste Disposal
Kruze is a licensed waste carrier and disposes of waste responsibly in accordance with UK environmental regulations.
Where required, customers may receive a Digital Waste Transfer Note for records and compliance purposes.
9. Liability
- Kruze will take reasonable care while providing services.
- We are not liable for delays caused by traffic, weather, accidents, or events beyond our control.
- We are not responsible for pre-existing damage, weak structures, improperly packed items, or hidden defects.
- Customers should ensure valuable or fragile items are properly packed and disclosed before transport.
- Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.
10. Website Use
- The content on this website is for general information only.
- You may not misuse, copy, or reproduce website content without written permission.
- We may update, suspend, or remove website content without notice.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for details on how we collect, use, and protect your data.
12. Third-Party Links
Our website may contain links to third-party websites or services.
Kruze is not responsible for the content, policies, or practices of third-party websites.
13. Changes to These Terms
Kruze may update these Terms & Conditions at any time.
Updated versions will be published on our website with the revised date.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
© 2026 Kruze. All rights reserved.
Waste Carrier Licence: CBDU597687
